Our People

We are a people based business: We are a people development business.

"Make happy those who are near, and those who are far will come".




This is our team, a lot of smiling happy people who work hard to accomplish our promise, living our values and making our culture an everyday reality.

OUR LEADERSHIP TEAM

With over 100 years of combined experience, we evenly season every brand, every day.

Jorge Saravia
Head at BIAQSR
Learn More
Jorge Saravia
Head at BIAQSR


Head at BIAQSR

He began his career in the restaurant industry at Pollo Campero in 2001, where he held various positions, including Development Manager, C.A Delivery Manager, Area Manager and Director of Operations.

He has extensive knowledge of the Centralamerican market and South of Mexico.
Jorge is a graduate of Zamorano Agronomist, Ag. Business Louisiana State University and has an MBA from the Catholic University of Chile as well as a Post MBA from INCAE.


EXPERIENCE
Leader of projects and launches as a legacy of success.
Leader of high performance multidisciplinary teams, with excellent results.


BRANDS



Close
Find on Linkedin
Javier Massanet
Operations & Training
Learn More
Javier Massanet
Operations & Training


Eager to learn, always curious to improve. Born idealist. Love for discovering the maximum potential in people.

Industrial Administrator with a specialization in Engineering from Perdue University. MBA from the Catholic University of Chile.

Certificate in Operations of Panda Express and Applebees. Certified at McDonalds in High Operating Standards and Real Estate. Certificate in 7 Habits from Covey, Landmark.


EXPERIENCE
Expert operator
Born leader and main promoter of the ROCMA CULTURE
Most awarded franchisee in Latin America



BRANDS


Close
Sandra Urena
Marketing & Business Intelligence
Learn More
Find on Linkedin
Sandra Urena
Marketing & Business Intelligence


Marketer as profession, geek by nature and musician at heart. Famous for making the best Benedict breakfast. Do-the-undoable obsessed. A bit compulsive.
Obsessed with doing the impossible.

Business Administrator with a Specialty in Marketing and Advertising from the Autonomous University of Guadalajara.

Facebook Advertising Certified. Microsoft Certified Expert. Intel Certified Ecommerce. Diplomas in Advertising, Story Telling, Branding and Coaching.

She has extensive knowledge of the Latinamerican and Caribbean.


EXPERIENCE
More than 15 years of experience in several countries, with international brands.
Commercial strategy for new markets in 12 countries and more than 100 successful openings.



BRANDS




Close
Jorge Serrano
SCM & Culinary
Learn More
Find on Linkedin
Jorge Serrano
SCM & Culinary


Passionate for culinary innovation, food quality and achieving results. Guest oriented.

Business Administrator with a Master's degree in Technology and Resource Management. Professional Chef. Certificate in 7 Habits from Covey.

Expert in purchasing and supply chain, quality assurance and product development.


EXPERIENCE
More than 15 years of experience with recognized brands:


BRANDS




Close
Juan Pablo Aguilar
Human Resources
Learn More
Find on Linkedin
Juan Pablo Aguilar
Human Resources


Passionate about learning new things.

Charismatic and disciplined, as a result of studying music for 10 years.

Bachelor of Business Administration with Specialization in Tourism and Hospitality, MBA in progress

Certifications in Best Service, Coaching, CSR.


EXPERIENCE
The youngest of the team, for a very high performance.
Growth accelerated by outstanding talent and execution.
Exceeds any expectation in people development



BRANDS


Close
Ricardo Hernández
Audit & Controls
Learn More
Find on Linkedin
Ricardo Hernández
Audit & Controls


Focused on meeting objectives, Resilient, in search of continuous improvement.

Convinced of the importance of ethics and values as the fundamental axis of life.

Certified Public Accountant and Auditor, Master's Degree in Business Intelligence. Certifications in Internal Control and Compliance.


EXPERIENCE
16 years of experience in Internal Audit, Finance and Internal Control, in different companies in the Food and Automotive sector, obtaining outstanding results.


BRANDS


Close

Our Philosophy

Integrity - Intensity - Focus
We honor our culture everyday, because we trust that
"How you do one thing is how you do everything".